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Help / FAQs
- How do I keep track of my progress?
- Why can't I access all of the content?
- Why did the system automatically log me out?
- How do I submit general or technical issues or questions?
- How do I update information from my registration form or change my password?
- For how long is the program accredited?
- How do I access my certificate?
- Increasing Font Size
My Progress
The "My Progress" page, on the blue box located at the top right of each page, is an online record of your continuing education activities. This page displays each major section of the site, the status, and the date it was completed. From this page, you can also print your certificate at any time. You must complete an entire Course to earn credits. You must pass each Posttest with a score of 70% or better and complete the Course Evaluation.
Accessing Content
Each Course includes modules. You must complete the modules in sequential order.
If you attempt to jump ahead to a different module without completing a required task, you will receive a message that tells you the section that you must complete before moving forward.
Automatic Log-Out
If you are participating in this course and you leave your computer idle for 60 minutes or more, the system will automatically end your session by logging you out. If this happens while you are filling out a form or answering a test, you will lose your answers and the system will prompt you to log-in again. This time limit is imposed to prevent someone else from clicking or submitting something to an 'open Web session' if you step away from your computer.
Submitting Questions and Comments
Contact information:
Office of Minority Health
Email: Contact@ThinkCulturalHealth.hhs.gov
Toll Free Telephone: (844) 899-8057, there is no extension necessary!
General Questions:
For general questions or comments, please fill out this form.
Technical Questions:
For technical support, please fill out this form.
The Think Cultural Health team is available to answer questions Monday through Friday from 8am-4pm ET.
Updating Your Profile
If you need to update information on the Registration form, begin by logging onto the site with your user name and password. On the blue box located at the top right of each page, click on the "Update Profile". You will see the original Registration form previously submitted. Begin updating your information and be sure to hit 'Submit' at the bottom of the page. Your password can also be updated by using this form.
For how long is the program accredited?
The Cultural Competency Curriculum for Oral Health Professionals program is currently, and for the foreseeable future, accredited for continuing education credits.
OMH is obligated per our accrediting agreement to post the expiration dates of continuing education programs, and this is common to other continuing education courses. We are committed to ensuring that the reaccrediting process is completed in a timely manner so that the deadline extension occurs in a transparent and seamless way for users.
How do I access my certificate?
To access your certificate, please click the "My Progress" link from the blue box located at the top right of each page. At the top of this My Progress page, there is a blue box titled Certification. Select the "View/Print Certificate (PDF or HTML)" link and allow the certificate to download, which may take a few minutes.
Increasing font size
To increase the size of the font, you may adjust the settings on your monitor to increase your screen resolution. If you have a mouse with a track ball, you may press down the control key and move the track ball to increase the font size as well.
