Think Cultural Health
HHS.gov HHS.gov
minorityhealth.hhs.gov
Cultural Competency Program for Oral Health Professionals Small Group Program - Facilitator's Site
 

Home › Help/FAQ

Facilitator Help / FAQs

What materials do I need to conduct a facilitated session?

We recommend that you use a computer and conduct the facilitated session in a location where you can connect to the Internet to show the video vignettes. Your monitor setting should be at thousands of colors and the minimum screen resolution at 1024x768. To access the Facilitator's Guide and accompanying slides on the Facilitator site, your computer must have Adobe. You may also wish to have a printer available at your session if participants will be completing the course at the session location, so they may print their certificates immediately.

Back to top

How do I add a new class?

Setting Up Your Small Group Facilitated Session

To get started with setting up a session and registering participants, please visit the Facilitator's website at https://oralhealth.thinkculturalhealth.hhs.gov/SmallGroup/Facilitator/ and enter the username and password you used to complete the online version of Cultural Competency Program for Oral Health Professionals. This will give you access to the Facilitator Administration Page.

Creating Your Facilitated Session Online

At the Facilitator Administration Page, you will create the "class" for your small group session by selecting the Add New Class button at the top of the "Your Classes" section. Clicking that button will bring you to a new page where you may add a class name, description, courses you plan to cover, and the start and end dates. (Please note: The start and end dates will not affect the session participants’ progress; it is just a way for you to differentiate between sessions). After you have completed this page, select the save button at the bottom of the page. You may add a new class for additional small group sessions at any time.

Back to top

How do I add a new participant?

After you have created your class, you may enter session participants. Click on the class you would like to add new participants to and select the Add Participant button. For each participant, you must enter the following information:

  • First name,
  • Last name,
  • Email address, and
  • Certificate type (i.e., Dentists, Dental Hygienists, Dental Specialist, Dental Assistants, or Statement of Participation).

Back to top

How will my participants know when or where a class is?

You must inform participants of the date, time, and location of your facilitated session. This information is not stored in the program database; therefore, you must contact your participants directly.

Back to top

What usernames or passwords should I assign my participants?

You must also assign a username and email address for each user. Usernames and email addresses must be unique to each participant; you may not assign multiple users with the same username or email address and you may not register a participant with a username that already exists in our database. If you wish to add existing users to your class, you must use the email address that the user used during registration. However, adding existing users to your class will not clear previously completed pretests and posttests. (Please note: When you add each participant, the users will receive an email with a link to create a password, and must do so before logging in). Participants may change their email addresses at any time, but they will not be able to change their usernames. We suggest using a format such as last name, first initial (i.e. Bob Smith's username could be "bsmith' or 'smithb') so that participants are able to remember it.

Back to top

How will my participants know I have signed them up for a session?

Once you have created and registered a new user and selected the add button at the bottom of the page, an email will be sent to the participant with instructions to log into the CCPOHP Small Group Participant's website at https://oralhealth.thinkculturalhealth.hhs.gov/SmallGroup/ to complete their registration form. Don't forget that you must inform participants of the date, time, and location of your facilitated session.

Back to top

How do I unlock a course activity?

Giving Class Participants Access to the Course Pretest

Each class participant will complete the course pretest before coming to your facilitated session. In order for the participants to take the pretest, you will need to unlock the course pretests for your participants after you have completed entering class participants. Unlocking the pretest for your participants means that you will make it available for them to take via the CCPOHP Small Group Participant's website and it will show up as available on their My Progress pages. To unlock a Course, please complete the following steps:

  1. At the Facilitator Administration Page, choose the class you would like to update by clicking on that class in the class table. The list of class participants will appear in the dropdown box.
  2. To unlock the pretests, click on the class member's name under the "Participants" column. This will take you to the Participant Activities Page where you will be able to unlock the quizzes using dropdown menus for each course. Please note: Your participants may only complete the pretests you have unlocked. Please only unlock pretests for the courses you will be covering during the facilitated session. For example, if you will not be covering Course 2 you should not unlock this pretest for your participants.

Giving Class Participants Access to the Course Posttest

Each class participant will complete the course posttest following your facilitated session. After you have conducted the small group session, you must log back into the Facilitator Administration Page and unlock the posttests for your participants. To do this, please complete the following steps:

  1. Select the class you have completed by clicking on the class in the class table. The list of class participants will appear in the dropdown box.
  2. To unlock the posttests, click on the class member's name under the "Participants" column. This will take you to the Participant Activities Page where you will be able to unlock the quizzes using dropdown menus for each course. Please note: Your participants may only complete the posttests you have unlocked. Please only unlock pretests for the courses you will be covering during the facilitated session. If a participant has not completed a course pretest, you will not be able to unlock the corresponding posttest; therefore, please make sure all participants have completed the pretests you have unlocked.

Back to top

A participant has not completed a pretest; can I still unlock the posttest?

If a participant has not completed a course pretest, you will not be able to unlock the corresponding posttest; therefore, please make sure all participants have completed the pretests you have unlocked.

Back to top

Why did the system automatically log me out?

If you are participating in this course and you leave your computer idle for 60 minutes or more, the system will automatically end your session by logging you out. If this happens while you are filling out a form or answering a test, you will lose your answers and the system will prompt you to log-in again. This time limit is imposed to prevent someone else from clicking or submitting something to an 'open Web session' if you step away from your computer.

Back to top

What type of continuing education credits are available for completing this course?

Professional Learning Services, LLC (PLS), Winsted, CT is an ADA CERP Recognized Provider (5/1/2017 - 6/30/2021). ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. PLS designates this activity for 6 continuing education credits. PLS has partnered with the Office of Minority Health, Department of HHS.

PLS is designated as an approved Provider by the American Academy of Dental Hygiene, Inc. (January 1, - December 31, 2019). Approval does not imply acceptance by a state or provincial Board of Dentistry.

Original Release Date: April 17, 2014

Last Date of Review: April 1, 2019

Expiration Date: April 1, 2022

Estimated Time to Complete this Activity: 6 hours

Back to top

For how long is this program accredited?

The Cultural Competency Curriculum for Oral Health Professionals program is currently, and for the foreseeable future, accredited for continuing education credits.

OMH is obligated per our accrediting agreement to post the expiration dates of continuing education programs, and this is common to other continuing education courses. We are committed to ensuring that the reaccrediting process is completed in a timely manner so that the deadline extension occurs in a transparent and seamless way for users.

Back to top

How can I submit a technical or general question?

Contact information:
Office of Minority Health
Email: OralHealth@thinkculturalhealth.hhs.gov

General Questions: For general questions or comments, please send us an email.

Technical Questions:
For technical support, please send us an email.

The Think Cultural Health team is available to answer questions Monday - Friday from 8am-4pm ET.

Back to top

We would like to thank you for becoming a Facilitator for Cultural Competency Program for Oral Health Professionals Small Group Program!

Good luck and enjoy your sessions!

aadh logo